Delivery Information

You’ll receive an email with your tracking information once your order has been processed.

• Only one delivery attempt will be made for ALL Shipping.
• Shipments are not processed on Saturdays, Sundays and on Australian public holidays.
• Shipping couriers do not deliver on weekends or Australian public holidays.
• Shipping may take additional time during sale periods, holidays and extreme weather events.
• Address cannot be changed once order is processed. Ruby’s Gifts is not liable for wrong address provided during the check-out process.
• We do not ship to P.O. boxes or parcel lockers. Please enter a valid residential or home address where the order may be delivered. Ruby’s Gifts is not liable for any lost orders that are delivered without a signature.

What happens if I entered the wrong address, what should I do?

Please send us an email straight away and we will try and change the address information. In the event that the wrong address is indicated in the order, and the package is delivered, Ruby’s Gifts will not be liable for any replacement or refund.

The courier will charge an additional cost for change of address for undelivered parcels with wrong/invalid address.

What should I do if my order has not arrived?

To track and check the status of your order please click the link attached in the shipping confirmation email sent to you. We will notify you via email when your package is in transit and ready for delivery.

Will I get charged for a re-delivery?

There is no re-delivery option. If no one is available to receive your package, the courier will provide you with a White Card to collect your package at the nearest post office, news agency or collection point.

Can I collect my order directly from Ruby’s Gifts?

Yes we offer store pick-up at 323 Glen Huntly Rd, Elsternwick Victoria 3183